How it works

From booking to a job well done.

Whether you're booking for yourself, your parents, or your company — here's exactly what happens, step by step.

Five simple steps

A woman reviewing financial documents with a calculator and glasses on a table.

Step 1: Tell us what you need

Pick a service, your area, and a date. Add your name, phone number, and exact address or landmark.

Booking for someone else? Just use their address and contact details — so the handyman knows exactly where to go.

Most jobs need a 50% deposit before work begins, with the balance due once the job's confirmed satisfactory — full detail in our Terms & Conditions.

Step 2: We match you with a verified handyman

NIN confirmed, guarantor on file, police report checked, and approved by our regional team — before they ever reach your door.

The Merit Property Care team arriving at a job with their branded service van

Step 3: Your handyman arrives and gets to work

Once your handyman arrives, GPS check-in and before/during/after photos become part of the job record — timestamped for accountability.

Warehouse employee wearing gloves and focusing on a tablet screen for quality check.

Step 4: We check the work before it's marked done

Once your handyman uploads before/during/after photos, our regional team reviews them before any job is approved — so "finished" means finished properly. Jobs may also be supervised by a regional coordinator at any stage — before, during, or after — which can include a video call to confirm details or verify the work.

Full detail on supervision and quality checks is in our Terms & Conditions.

Step 5: You pay, and it's recorded forever

Our team confirms final details and payment with you directly — typically a 50% deposit before work begins, with the balance once the job's approved. Once settled, the job joins your property's permanent Digital Property Passport.

Full detail on deposits, payment safety and cancellations is in our Terms & Conditions.

Home or business — which one is you?

Individual / Home Booking

For your house, flat or short-let. Fixed, upfront pricing on most services — book directly, no waiting on a quote.

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Corporate / Business Booking

For offices, estates and shops. Custom quote tailored to your needs, with a dedicated Merit contact working with you directly.

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