If you've never used Merit Property Care before, here's exactly what happens from the moment you book to the moment the job is done.
You book, we verify who's coming. Every handyman on our platform has already been checked before they're allowed to take a single job — National Identification Number confirmed, a guarantor on file, and a police report on record. You're never sending a stranger into your home.
You get real information beforehand. Once a handyman is assigned to your job, you'll know who's coming and what service they're delivering — no surprises at the door.
They document the work as they go. Before starting, your handyman takes a "before" photo. During the work, another. When finished, an "after" photo. This isn't just for us — it becomes part of your property's permanent care record.
A regional team reviews the work. Before any job is marked complete, our regional team checks the photo evidence to confirm the standard of work matches what was promised.
You can rate the experience. Once your job is done, your feedback becomes part of that handyman's ongoing record — good work is rewarded with more jobs and a better standing on the platform.
This is what "verified" actually means at Merit — not just a badge, but a real process behind every single visit.